National Sleep Therapy we manage sleep apnea better

Notice of Privacy Policy for Patients


Effective Date: August 27, 2013



Our Pledge Regarding Your Medical Information National Sleep Therapy is committed to protecting the privacy of medical information we create or obtain about you. This Notice tells you about the ways in which we may use and disclose medical

information about you. It also describes your rights and certain obligations we have regarding the use and disclosure of your medical information. We are required by law to: (i) make sure your medical information is protected; (ii) give you this Notice describing our legal duties and privacy practices with respect to your medical information; and (iii) follow the terms of the Notice that is currently in effect.


Who Will Follow This Notice

The privacy practices described in this Notice will be followed by all employees, and volunteers of the National Sleep Therapy organization specified at the end of this Notice.


How We May Use and Disclose Medical Information About You

The following sections describe different ways we may use and disclose your medical information. We abide by all applicable laws related to the protection of this information. Not every use or disclosure will be listed. All of the ways we are permitted to use and disclose information, however, will fall within one of the following categories:



We may use or disclose medical information about you to provide you with medical therapy services. For example, a doctor treating you for your sleep apnea may need to know about a cardiac problem you only disclosed to us as this may impact your sleep therapy choices. We may also share medical information about you with other National Sleep Therapy personnel or non-National Sleep Therapy entities or agencies in order to provide or coordinate the different things you need, such as insurance billing or coordination of care with your doctor or sleep lab.



We may use and disclose medical information about you so that the equipment or services you receive at National Sleep Therapy may be billed to you and payment collected from you, an insurance company or another third party. For example, we may need to give information to your health insurance company about therapy equipment you received at National Sleep Therapy so your health insurance company will pay us or reimburse you for the equipment.


Health care operations

We may use and disclose medical information about you for National Sleep Therapy operations. These uses and disclosures are made to enhance quality of care and for staff activities, National Sleep Therapy staff education and other teaching programs, and general business activities. For example, we may disclose information to doctors, nurses, technicians, medical and other students, and other National Sleep Therapy personnel for performance improvement and educational purposes or we may share information with National Sleep Therapy corporate security to maintain the safety of our facilities.


Health information database

We may share information that we obtain or create about you with other health care providers or other health care entities for treatment, payment and health care operations purposes, as permitted by law, through an electronic health information database shared by our National Sleep Therapy facilities and outside third party companies who provide services to National Sleep Therapy. For example, information about your sleep therapy data may be accessible to a third party covered entity responsible for submitting your therapy compliance data to your insurance company for prior Authorizations for supplies. 

Information from your medical records that we obtain or create about you, as permitted by law, also may be shared electronically with your health plan or health insurance company for the sole purposes of enhancing or coordinating your care.

You may opt out and prevent your medical information from being searched through this database or prevent the electronic sharing of your information through this database with your health plan or health insurance company, by contacting National Sleep Therapy at 888.867.8840.


Additional uses and disclosures of your medical information

We may use or disclose your medical information without your authorization (permission) to the following individuals, or for other purposes permitted or required by law, including:

• To tell you about, or recommend, possible treatment alternatives

• To inform you of benefits or services we may provide

• In the event of a disaster, to organizations assisting in a disaster- relief effort so that your family can be notified of your condition and location

• As required by state and federal law

• To prevent or lessen a serious and imminent threat to your health 

and safety or the health and safety of the public or another person

• To authorized federal officials for intelligence, counterintelligence 

or other national security activities

• To coroners, medical examiners and funeral directors, as authorized or required by law as necessary for them to carry out their duties

• To the military if you are a member of the armed forces and we are 

authorized or required to do so by law

• For workers’ compensation or similar programs providing benefits 

for work-related injuries or illnesses

• To authorized federal officials so they may conduct special investigations or provide protection to the U.S. President or other authorized persons

• If you are an organ donor, to organizations that handle such organ 

procurement or transplantation or to an organ bank, as necessary to help with organ procurement, transplantation or donation

• To governmental, licensing, auditing and accrediting agencies

• To a correctional institution as authorized or required by law if you are an inmate or under the custody of law-enforcement officials

• To third parties referred to as “business associates” that provide services on our behalf, such as billing, software maintenance and legal services

• Unless you say no, to anyone involved in your care or payment for your care, such as a friend, family member, or any individual you identify

• For public health purposes

• To courts and attorneys when we get a court order, subpoena or other lawful instructions from those courts or public bodies or to defend ourselves against a lawsuit brought against us

• To law enforcement officials as authorized or required by law 


Other uses of medical information

Other uses and disclosures of medical information not covered by this Notice will be made only with your written authorization. Most uses and disclosures of psychotherapy notes and most uses and disclosures for marketing purposes fall within this category and require your authorization before we may use your medical information for these purposes. Additionally, with certain limited exceptions, as of September 23, 2013, we are not allowed to sell or receive anything of value in exchange for your medical information without your written authorization. If you provide us authorization to use or disclose medical information about you, you may revoke (withdraw) that authorization, in writing, at any time. However, uses and disclosures made before your withdrawal are not affected by your action and we cannot take back any disclosures we may have already made with your authorization.


Your Rights Regarding Medical Information About You

The records of your medical information are the property of National Sleep Therapy. You have the following rights, however, regarding medical information we maintain about you:

+ Right to inspect and copy.

With certain exceptions, you have the right to inspect and/or receive a copy of your medical and billing records or any other of our records that are used by us to make decisions about you. You have the right to request that we send a copy of your medical or billing records to a third party.

You are required to submit your request in writing to your caregiver or the appropriate medical records department. We may charge you a reasonable fee for providing you a copy of your records. We may deny access, under certain circumstances. You may request that we designate a licensed health care professional to review the denial. We will comply with the outcome of the review.

+ Right to request an amendment.

If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for National Sleep Therapy in your medical and billing records or any other of our records that are used by us to make decisions about you.

You are required to submit your request in writing to the appropriate office listed at the end of this Notice, with an explanation as to why the amendment is needed. If we accept your request, we will tell you we agree and we will amend your records. We cannot change what is in the record. We add the supplemental information by an addendum. With your assistance, we will notify others who have the incorrect or incomplete medical information. If we deny your request, we will give you a written explanation of why we did not make the amendment and explain your rights.

We may deny your request if the medical information (i) was not created by National Sleep Therapy (unless the person or entity that created the medical information is no longer available to respond to your request); (ii) is not part of the medical and billing records kept by or for National Sleep Therapy; (iii) is not part of the information which you would be permitted to inspect and copy; or (iv) is determined by us to be accurate and complete.

+ Right to an accounting of disclosures.

You have the right to receive a list of the disclosures we have made of your medical information in the six years prior to your request. This list will not include every disclosure made, including those disclosures made for treatment, payment and health care operations purposes. You are required to submit your request in writing to the appropriate office listed at the end of this Notice. You must state the time period for which you want to receive the accounting. The first accounting you request in a 12-month period will be free, and we may charge you for additional requests in that same period.

+ Right to request restrictions.

You have the right to request a restriction or limitation on the medical information we use or disclose about you for treatment, payment or health care operations. To request a restriction, you must contact the National Sleep Therapy Privacy Office using the contact information listed at the end of this Notice. In some cases, you may be asked to submit a written request. We are not required to agree to your request. If we do agree, our agreement must be in writing, and we will comply with your request unless the information is needed to provide you emergency treatment or we are required or permitted by law to disclose it. We are allowed to end the restriction if we inform you that we plan to do so. As of September 23, 2013, if you request that we not disclose certain medical information to your health insurer and that medical information relates to a health care product or service for which we, otherwise, have received payment from you or on your behalf, and in full, then we must agree to that request.

+ Right to request confidential communications.

You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. If you want us to communicate with you in a special way, you will need to give us details about how to contact you. You also will need to give us information as to how billing will be handled. We will honor reasonable requests. However, if we are unable to contact you using the requested ways or locations, we may contact you using any information we have.

+  Right to be notified in the event of a breach.

We will notify you if your medical information has been “breached,” which means that your medical information has been used or disclosed in a way that is inconsistent with law and results in it being compromised.

+ Right to a paper copy of this Notice.

You have the right to a paper copy of this Notice. You may ask us to give you a copy of this Notice at any time. Copies of this Notice will be available throughout National Sleep Therapy, or by contacting the Privacy Office as explained at the end of this Notice, or you may obtain an electronic copy at the National Sleep Therapy website,


Future Changes To National Sleep Therapy’s Privacy Practices and This Notice

We reserve the right to change National Sleep Therapy’ privacy practices and this Notice. We reserve the right to make the revised or changed Notice effective for medical information we already have about you as well as any information we receive in the future. We will post a copy of the current Notice on the National Sleep Therapy website, In addition, at any time you may request a copy of the Notice currently in effect.

Use of e-mail

If you choose to communicate with us via email, we may respond to you in the same manner in which the communication was received and to the same email address from which you sent your email. Before using email to communicate with us, you should understand that there are certain risks associated with the use of email. It may not be secure, which means it could be intercepted and seen by others. In addition, there are other risks associated with use of email, such as misaddressed/misdirected messages, email accounts that are shared with others, messages that can be forwarded on to others, or messages stored on portable electronic devices that have no security. Additionally, you should understand that use of email is not intended to be a substitute for professional medical advice, diagnosis or treatment. Email communications should never be used in a medical emergency. By emailing us, or providing your email to us at anytime, you acknowledge that you assume these risks and grant us permission to email you newsletters, supply approvals, payment information, and other matters related to your therapy. The emails we send to you may not be secure and may contain information about your therapy. If you do not wish for us to email you, please contact us at 888.867.8840 or by email at If you do not explicitly opt-out of email by notifying us, then we will assume that email is an acceptable form of communication.


Questions or Complaints

If you believe that your privacy rights have not been followed as directed by applicable law or as explained in this Notice, you may file a complaint with us. Please contact the appropriate office listed below. You may also file a complaint with the Secretary of the

U.S. Department of Health and Human Services. You will not be penalized for filing a complaint.


National Sleep Therapy

Privacy Office 661 Pleasant St., Norwood, MA 02062

888.867.8840 x4060 Fax: 888.867.8844




Website Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on this website.

On some pages, you can share information, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Email address, Phone number and Date of Birth to confirm you are a patient of National Sleep Therapy. We use the information you provide about yourself to help us improve our services. We do not share this information with outside parties. Occasionally we may send a communication to you containing information about a partner or affiliate and in such situations we will forward the information from the partner or affiliate and will not disclose your information to any third party.

If we request, and you provide your email address and cell phone number, we will treat it respectfully and use it for business purposes only. We will not sell or use your email address or cell phone number. We will use your email address or cell phone number to provide newsletters, therapy reminders, product recalls, shipping confirmations, and other similar service related communications. We will make reasonable efforts to limit the amount of information sent to you by email or SMS text. While our emails are often sent using industry standard encryption methods, you cannot consider email communication absolutely secure. Please be aware that email communication can be intercepted in transmission or misdirected. Your use of email to communicate with us indicates that you acknowledge and accept the possible risks associated with such communication. Please consider communicating any sensitive information by telephone, fax or mail. If you do not wish to have your information sent by email, please contact us immediately at 888-867-8840.

 You can register with our website if you would like to receive our newsletter, post to our blog, submit a testimonials or participate in some other way with the services provided on this web site. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We use non-identifying and aggregate information to better design our website and to share with advertisers, partners and affiliates. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. You can access all your personally identifiable information that we collect online and maintain by sending an email to . We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. 

We reserve the right to change this policy at any time, without notice to you. Should you have other questions or concerns about these privacy policies, please send us an email at . Thank you for visiting.

Terms And Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. The term “” or “us” or “we” refers to the owner of this website. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by us, except where noted. This material includes, but is not limited to, the content, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without National Sleep Therapy’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Commonwealth of Massachusetts.

The information contained in this website is for general information purposes only. The information is provided by National Sleep Therapy and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. Through this website you are able to link to other websites which are not under the control of “”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice

This website and its content is copyright of © 2009. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only

You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.